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Elements and Performance Criteria

1. Plan continuous improvement systems and processes
   • Plan systems according to organisational policy to ensure individuals and teams are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative
   • Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback
   • Ensure effective mentoring and coaching allow individuals and teams to implement the organisation’s continuous improvement processes
   • Support efforts to enhance sustainable and environmentally-friendly work practices in accordance with the organisation’s continuous improvement processes
2. Monitor and review performance
   • Use the organisation’s systems and technology according to agreed operational processes to monitor and review progress and to identify ways planning and operations could be improved
   • Improve customer service through continuous improvement techniques and processes according to requirements of the organisation’s continuous improvement systems and processes
   • Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
3. Provide opportunities for further improvement
   • Implement processes to ensure team members are informed of savings and productivity or service improvements in line with requirements of the business plan
   • Record work performance to assist in identifying further opportunities for improvement following agreed organisational recordkeeping processes
   • Manage records, reports and recommendations for improvement within the organisation’s systems and processes